FAQ
Frequently Asked Questions
1. How long does shipping take?
Orders are processed within 1–2 business days. Delivery typically takes 8–11 business days in transit, giving a total estimated delivery time of 9–13 business days from the date of purchase.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders, regardless of order size.
3. Can I return or exchange an item?
Yes. You may return any unused and undamaged items within 30 days of delivery. Exchanges are also accepted. Please refer to our Return & Refund Policy for full details.
4. Who covers the cost of return shipping?
Return shipping costs are the customer’s responsibility unless the item arrives defective, damaged, or incorrect — in those cases, we cover the cost.
5. How do I start a return?
Contact us at info@sienie.com (or provide your preferred store email). Include your order number, and we’ll send you detailed instructions along with a pre-approved return address.
6. How long does it take to receive a refund?
Refunds are processed within 7 days after we receive and inspect your returned item. The amount will be credited back to your original payment method.
7. What payment methods do you accept?
We accept the following payment options:
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Visa, Mastercard, American Express
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PayPal
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Shop Pay
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Google Pay
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Apple Pay
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UnionPay
8. Is my payment information secure?
Yes. All transactions are processed through a secure 128-bit SSL-encrypted system, ensuring your payment details remain protected. We never store your card information on our servers.
Comapny information: Svups Ltd.
Malta business registry: MT C 111631
Address: Punchbowl Centre Elija Zammit Street, STJ 3154, Saint Julian's, Malta
Phone: +447418641708
Email: info@sienie.com
Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)
Response Hours: We respond within 24 hours (business days)